Incident Logs

Date: October 15, 2026

Duration: October 15, 10:03 AM EST - 12:23 PM EST

Issue: Partial outage with our email service delivery solution showing soft bounce errors due to an update to how their servers process traffic. The team is looking into rolling back this update.

Current Status: The incident has been resolved.

Date: October 2, 2026

Duration: October 2, 5:46 PM EST - 5:57 PM EST

Issue: Cloudflare CDN experiencing increase in errors impacting the loading of images in Skillibrium application.

Current Status: The incident has been resolved.

Date: October 1, 2026

Duration: October 1, 7:38 AM EST - 4:04 PM EST

Issue: Partial outage with our email service delivery solution related to connectivity issues

Current Status: This incident has been resolved and mail queues have returned to normal.

Date: September 4, 2026

Duration: September 4, 4:58 AM EST - 3:41 PM EST

Issue: Partial outage with our email service delivery solution (emails to Microsoft Hosted Domains And Others Held as “Processed”)

Current Status: This incident has been resolved and mail queues have returned to normal.

Date: June 3, 2026

Duration: June 3, 04:49 AM EST - 6:23 AM EST

Issue: Partial outage with our email service delivery solution
Current Status: The incident is resolved.

Date: March 3, 2026

Duration: March 3, 12:00 PM EST - 07:00 PM EST

Issue: System-wide outage with our email service delivery solution. Users experienced a network connectivity issue, which impacted Skillibrium email delivery times.

Current Status: The incident is resolved.

Date: March 3, 2026

Duration: March 3, 03:52 am - 1:00 PM Eastern Standard Time

Issue: AWS experienced an outage that impacted services in Skillibrium, including email, training viewing and progress, and service degradation.

Current Status: Cloudflare system services have been restored, and Skillibrium services are back to operational.

Date: November 18, 2025

Duration: November 18, 06:04 am - November 18, 09:42 AM Eastern Standard Time

Issue: Cloudflare experienced an outage that impacted services in Skillibrium, including access to the production environment, image upload issues, and disruptions to video processing and tracking of training progress.

Current Status: Cloudflare system services have been restored, and Skillibrium services are back to operational.

Date: November 5, 2025

Duration: November 4, 05:15 pm - November 4, 11:36 pm Eastern Standard Time

Issue: Greylisting issues with Microsoft and Yahoo are causing slowed email delivery.

Current Status: A fix has been implemented, and the results are being monitored.

Date: September 30, 2025

Duration: September 30, 08:44 pm - October 1, 09:17 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: August 31, 2025

Duration: August 31, 10:07 pm - September 1, 06:37 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: July 16, 2025

Duration: July 16, 11:00 am - July 16, 11:00 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: June 5, 2025

Duration: June 5, 1:00 am - June 5, 10:28 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: May 22, 2025

Duration: May 22nd 02:41 am - May 22nd 05:45 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: April 28, 2025

Duration: April 28th 10:40 am - April 29th 12:00 pm Eastern Standard Time

Issue: Site-wide performance degradation.

Current Status: A fix has been implemented and we are monitoring results. Let us know by raising a support ticket if you encounter any additional issues.

Date: April 24, 2025

Duration: April 24th 01:59 pm - April 24th 9:05 pm Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: April 4, 2025

Duration: April 4th 08:10 pm - April 4th 8:27 pm Eastern Standard Time
Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: February 18 2025

Duration: February 18th 11:17 am - February 20th 3:45 am Eastern Standard Time
Issue: Intermittent connectivity issues and possible delays in email delivery.

Current Status: This incident has been resolved.

Date: January 7, 2024

Duration: 12:38 pm - 3:56 pm - Eastern Standard Time

Issue: Partial outage with email service delivery

Resolution Status: This incident has been resolved.

Date: November 28, 2024

Duration: 2:07am - 3:22 am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: November 23, 2024

Duration: 2:07am - 3:22 am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: November 19, 2024

Duration: 9:05am - 9:45am Eastern Standard Time

Issue: Email outage

Resolution Status: Mail flow restored and backlogs cleared

Date: November 14, 2024

Duration: 2:05pm - 6:31pm - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: August 09, 2024

Duration: 12:12pm - 3:42pm - Eastern Standard Time

Issue: Site offline during deployment

Resolution Status: Site restored

Date: August 12, 2024

Duration: 9:26pm - 4:45am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: May 14, 2024

Duration: 9:46am - 11:54am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared