Incident Logs

Date: March 3, 2026

Duration: March 3, 12:00 PM EST - 07:00 PM EST

Issue: System-wide outage with our email service delivery solution. Users experienced a network connectivity issue, which impacted Skillibrium email delivery times.

Current Status: The incident is now resolved.

Date: March 3, 2026

Duration: March 3, 03:52 am - 1:00 PM Eastern Standard Time

Issue: AWS experienced an outage that impacted services in Skillibrium, including email, training viewing and progress, and service degradation.

Current Status: Cloudflare system services have been restored, and Skillibrium services are back to operational.

Date: November 18, 2025

Duration: November 18, 06:04 am - November 18, 09:42 AM Eastern Standard Time

Issue: Cloudflare experienced an outage that impacted services in Skillibrium, including access to the production environment, image upload issues, and disruptions to video processing and tracking of training progress.

Current Status: Cloudflare system services have been restored, and Skillibrium services are back to operational.

Date: November 5, 2025

Duration: November 4, 05:15 pm - November 4, 11:36 pm Eastern Standard Time

Issue: Greylisting issues with Microsoft and Yahoo are causing slowed email delivery.

Current Status: A fix has been implemented, and the results are being monitored.

Date: September 30, 2025

Duration: September 30, 08:44 pm - October 1, 09:17 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: August 31, 2025

Duration: August 31, 10:07 pm - September 1, 06:37 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: July 16, 2025

Duration: July 16, 11:00 am - July 16, 11:00 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: June 5, 2025

Duration: June 5, 1:00 am - June 5, 10:28 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: May 22, 2025

Duration: May 22nd 02:41 am - May 22nd 05:45 am Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: April 28, 2025

Duration: April 28th 10:40 am - April 29th 12:00 pm Eastern Standard Time

Issue: Site-wide performance degradation.

Current Status: A fix has been implemented and we are monitoring results. Let us know by raising a support ticket if you encounter any additional issues.

Date: April 24, 2025

Duration: April 24th 01:59 pm - April 24th 9:05 pm Eastern Standard Time

Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: April 4, 2025

Duration: April 4th 08:10 pm - April 4th 8:27 pm Eastern Standard Time
Issue: Partial outage with email service delivery

Current Status: This incident has been resolved.

Date: February 18 2025

Duration: February 18th 11:17 am - February 20th 3:45 am Eastern Standard Time
Issue: Intermittent connectivity issues and possible delays in email delivery.

Current Status: This incident has been resolved.

Date: January 7, 2024

Duration: 12:38 pm - 3:56 pm - Eastern Standard Time

Issue: Partial outage with email service delivery

Resolution Status: This incident has been resolved.

Date: November 28, 2024

Duration: 2:07am - 3:22 am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: November 23, 2024

Duration: 2:07am - 3:22 am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: November 19, 2024

Duration: 9:05am - 9:45am Eastern Standard Time

Issue: Email outage

Resolution Status: Mail flow restored and backlogs cleared

Date: November 14, 2024

Duration: 2:05pm - 6:31pm - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: August 09, 2024

Duration: 12:12pm - 3:42pm - Eastern Standard Time

Issue: Site offline during deployment

Resolution Status: Site restored

Date: August 12, 2024

Duration: 9:26pm - 4:45am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared

Date: May 14, 2024

Duration: 9:46am - 11:54am - Eastern Standard Time

Issue: Email Delivery Delays

Resolution Status: Mail flow restored and backlogs cleared